On-Site Service

Service Response

Request technical support or equipment repair by calling 800-758-0970. Please have your equipment ID ready (located on the MBM service label affixed to your system) when calling. All customer service calls are answered the order they are received.

We do not utilize an automated phone directory that forces callers to press multiple numbers to reach the right operator. Your call will be immediately transferred to our on-site technical support team.



Major Business Machines offers several levels of customer support which include:

  • Complete equipment maintenance coverage On-Site
  • Per call On-Site
  • Telephone technical support

What you can expect from MBM when you call for service:

  • Your call is logged and immediately transferred to a qualified technician.
  • You will receive a return call from a factory certified technician within 60 minutes. In many cases, our technicians are able to successfully troubleshoot problems over the phone, saving you valuable time
  • When dispatched to your site, a technician will physically arrive at your location within 4 business hours of your original call
  • If non-inventoried parts are required, our technician can place the order directly from their handheld at your location. Replacement parts are expressed to MBM for immediate follow up work
  • If we are unable to restore full functionality to your MBM product within 24 hours of our original arrival, we will be happy to furnish your organization with a loaner where available. If you're behind schedule on a mailing project, we can also provide you with full access to one of our demonstration models inventoried at each of our offices

The MBM service contract guarantees our customers a 4-hour maximum, on-site response time. This is more than just an objective - it's a commitment we put it in writing on the maintenance agreement itself. In fact, we'll pay you for any occasion that we miss this commitment.

All MBM field technicians are factory certified by our manufacturers and use only OEM parts. MBM backs all repair work performed with a 30-day no-repeat-call warranty.