Customer Satisfaction Survey

Customer Satisfaction Survey

Talk to us! Give us your feedback on our service, so we may continue to meet your highest expectations.

Dispatching

Score
1. On a scale of 1 to 10 how would you rate your experience with our dispatch department? 1 = Poor  10 = Great
A. Were we polite and professional?
 Yes   No
B. Were you provided a call tracking number?
 Yes   No
C. Were you given the assurance that the problem would be resolved quickly?
 Yes   No
D. Were you given an estimated time the technician would arrive?
 Yes   No
E. Were you presented with the option of speaking to our help desk?
 Yes   No
   

Technician

  
2. On a scale of 1 to 10 how would you rate the technician's work on your system? 1 = Poor  10 = Great
A. Was the technician given ample time information from dispatch concerning preparedness to work on your system?
 Yes   No
B. Was the technician knowledgeable about your system?
 Yes   No
C. Was the technician attentive?
 Yes   No
D. Was the technician's dress and appearance acceptable?
 Yes   No
E. When the technician completed your call was your equipment clean and operating properly?
 Yes   No
F. Before leaving, did the technician ask if you had any questions or concerns about your system that had not been addressed?
 Yes   No
   

Overall

  
3. On a scale of 1 to 10 how would you rate your overall experience with our service department? 1 = Poor  10 = Great
4. On a scale of 1 to 10 how would you rate your entire experience with Hasler Neopost? 1 = Poor  10 = Great
 

Comments/Suggestions
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Confidential: Information submitted is restricted to the use of Major Business Machines only.